Privacy Policy

Welcome to https://symphonic.coffee (“Site”), operated by Symphonic Coffee Co. (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard information from visitors and customers.

1. Personal Information Definition

“Personal Information” refers to any data that can identify an individual, including but not limited to name, email address, phone number, mailing address, and payment details. This does not include anonymous or aggregated data that cannot identify an individual.

2. Information We Collect

From Visitors:
We may collect basic information such as browser type, IP address, and general site usage data.

From Customers (Authorized Clients):
When you submit a booking inquiry or purchase services, we may collect:

  • Name

  • Email address

  • Phone number

  • Event details

  • Billing and/or service address

Third-Party Services:
We may use trusted third-party providers (such as payment processors or booking platforms) that collect and process information securely. While we require these providers to maintain privacy standards, their policies govern their data practices.

3. How We Use Your Information

We use collected information to:

  • Provide and manage our coffee catering services

  • Respond to inquiries and communicate with you

  • Process payments and bookings

  • Improve our website and user experience

  • Send relevant updates or service-related communications

4. Information Sharing

We do not sell or rent your Personal Information.

We may share information:

  • With trusted service providers necessary to operate our business (e.g., payment processors)

  • When required by law or legal process

  • To protect the safety, rights, or property of our business or others

We may share aggregated, non-identifiable data for business or analytics purposes.

5. Data Storage and Security

We take reasonable measures to protect your Personal Information, including:

  • Secure storage systems

  • Limited access to authorized personnel

  • Use of encryption where appropriate

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our Site may use cookies to:

  • Improve user experience

  • Analyze website traffic and usage

  • Remember preferences

You can disable cookies through your browser settings, though some features of the Site may not function properly.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the Personal Information we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If such information is discovered, it will be deleted promptly.

9. Legal Compliance

We may disclose Personal Information if required to:

  • Comply with applicable laws or regulations

  • Respond to legal requests such as subpoenas or court orders

  • Protect our legal rights or prevent harm

10. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Symphonic Coffee Co.
Email: booking@symphonic.coffee

By using this Site, you agree to the terms outlined in this Privacy Policy.